Job Overview:

The Compliance Representative helps preserve the appearance of LARMAC's residential community through implementing the architectural and enforcement processes established by the Board of Directors. These processes include overseeing the enforcement hearing and architectural submittal processes and identifying and responding to infractions of the Governing Documents.

Compensation: $21-23/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities: include the following. Other duties may be assigned.

• Verbal ability to effectively and professionally communicate with Board and/or Committee members and residents.
• Verbal ability and great writing/grammar skills to formulate effective correspondence necessary to perform the job.
• Maintains a positive relationship with the Member Services Manager, General Manager, and Assistant General Manager, who are responsible for the overall management functions.
• Interacts and follows up with all Developer Representatives, Board and/or Committee members and homeowners /custom lot owners regarding architectural and/or enforcement issues within the Corporation.
• Maintains accurate and complete records as required to properly and effectively implement the architectural program; including homeowner computer files, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each property, etc.
• Organizes and maintains all homeowner plan submittals in an orderly fashion.
• Schedules, attends and performs all follow-up enforcement drives.
• When requested to do so, prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings.
• Attends monthly evening Enforcement Hearings as designated by the Corporation.
• Attends evening Board of Directors meetings as required.
• Prepares and distributes monthly Enforcement Committee Hearing agenda packets.
• Confirm meeting dates and time with Committee members and/or re-scheduling if necessary.
• Keep all filing current and maintain well-organized files.
• Be prepared to take calls from homeowners/residents and assist them. If the Member Services Representative does not have the information, inform the caller that they will obtain the information, or have their call returned in a timely manner.
• Any and all other assignments as deemed necessary by the Member Services Manager or management.

Skills & Qualifications:

• Be able to hear in order to receive telephone calls and voice mail messages.
• Work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.
• Be able to sit for long periods of time, keyboarding in front of computer terminal.
• Must be mobile in order to move around office in order to make copies, send mail and faxes.
• Regularly and calmly handle multiple tasks concurrently.
• Calmly communicate with residents who may be react negatively to receiving violation letters.
• Perform scheduled enforcement drive-throughs, to collect information regarding Enforcement and Architectural rules, in personal vehicle.
• Knowledgeable and adept with Microsoft Outlook, Word, and Excel and have the ability to learn and utilize the Company provided tools such as Connect and update them on a routine basis.
• An administrative background and be able to demonstrate organizational skills and the ability to prioritize.
• Be able to work independently with light supervision.
• Work well in an active team environment with many distractions.

Education & Experience:

• Demonstrates excellent oral and written communication skills.
• College degree desirable.
• Must be able to independently answer and place telephone calls, and document those calls. Must be able to sit at a desk for long periods of time.
• Have excellent judgment customer service skills.
• Must have use of vehicle, possess current driver's license and state mandated vehicle insurance with FSR listed as certificate holder.

Hours:

• Monday through Friday, 8:30 a.m. to 5:00 p.m. and extra hours as necessary for Board and/or Committee meeting attendance, and some LARCS Community Events & Programs. *(A four-hour shift during community's Fourth of July event is mandatory for all on-site staff.)

Physical Requirements & Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to perform enforcement drive-throughs of up to two hours at a time.
• Must be able to perform enforcement walk-throughs of up to two hours at a time.

Travel:

• This position requires property drives

What We Offer:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.